Refund and Returns Policy

This page is an example.

Summary

We provide a 30-day refund and return policy. We are unable to provide you with a complete refund or exchange if thirty days have gone since your purchase.

Your item needs to be unused and in the same condition that you received it in order to be eligible for a return. It needs to be in its original box as well.

There are some products that cannot be returned. It is not possible to return perishable items like food, flowers, newspapers, or magazines. Hazardous materials, flammable liquids or gasses, and intimate or sanitary products are also not accepted.

Other things that are not returnable:

Gift cards
Downloadable software products
Some health and personal care items

We need a receipt or other proof of purchase in order to process your return.

Kindly refrain from returning your product to the manufacturer.

There are some circumstances in which only partial refunds are given:

book that is clearly used

An opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record.
Any object that is not in its original state, has pieces missing or is damaged for causes other than our fault.
Anything returned more than thirty days following delivery

Refunds

We will email you to let you know that we have received your returned item after it has been received and inspected. We will also let you know if your refund is approved or denied.

Within a predetermined number of days, if you are accepted, your refund will be processed and a credit will be automatically credited to your credit card or original payment method.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.